All about shipping

We ship to all EU countries and to the UK.

Table of contents

• Shipping Time
• Costs
• Recommendation for a worthwhile order
• Shipping countries
• Heat-sensitive foods

Shipping Time

Currently, it can take up to 3 business days (Monday to Friday) after you place the order.

Costs

Shipping costs for the UK, click here.

Shipping to EU countries

Shipping to any EU country from € 14,95 up to 2kg
from 2 up to 5kg = € 16,95
from 5 up to 10kg = € 22,95
from 10 up to 15kg (2 shipments) = € 39,95
from 15 up to 20kg (2 shipments) = € 47,95

• Complete shipment tracking with DHL, usually also via your local shipping company.
• Including packaging and insurance up to € 500,-.
• Estimated time for processing and shipping: Depends on your country (see map above).
• Adjust your order in the shopping cart to make the best use of the weight limits.
• Minimum order value: € 20,00.

Shipping within Germany

Although our service specializes in shipping abroad, quite a few customers within Germany want to order from us (we know how hard it is sometimes to get certain products in Germany when you don’t get it from your local supermarkets). Shipping within Germany is also done with DHL including shipment tracking and insurance. It takes about 3 to 4 days (Monday to Friday).

Up to 2 kg = € 6,49
up to 5 kg = € 7,95
up to 10 kg = € 11,49

Recommendation for a worthwhile order

With a shipment up to 5kg you can actually order a lot of products, especially if you choose light products.

Mustard, for example, is lighter in a tube than in a jar. Potato chips are very light, as are most Maggi and Knorr products.

After you have selected products, you can see the total weight in the shopping cart in order to make perfect use of the respective weight limits.

Shipping Countries

As you can see on the map, we ship – so far – to the entire EU and to the UK. (* = see exceptions below)

Any country with a link has a country-specific information page.

Exceptions – where we do not ship

So far, we do not ship to the EU exceptional areas which have different customs regulations, nor do we ship to overseas territories (If this concerns you, sorry for that – possibly we’ll do in the future).

• Cyprus
• Denmark: Faroe Islands and Greenland
• Finland: Aland Islands
• France: Guadeloupe, Martinique, La Réunion, Guyane française, Saint Martin, Mayotte, Saint-Barthélemy, Saint Pierre et Miquelon, French Polynesia, New Caledonia, Wallis & Furtuna, French Southern and Antarctic Territories
• Greece: Mount Athos
• Italy: Campione d’Italia, Livigno, part of Lake Lugano
• Netherlands: Aruba, Bonaire, Curacao, Saba, Sint Eustatius, Sint Maarten
• Spain: Canary Islands, Ceuta, Melilla
  

Available payment methods

So far, we offer you to pay via PayPal or Credit Card (Visa, Mastercard).

Heat-sensitive foods

In summary: Please be aware of the current weather conditions when ordering heat-sensitive food, e.g. chocolate in midsummer.

There are foods, such as chocolate, which melt at higher temperatures or whose quality can be influenced differently.

Depending on the season, weather conditions and region, it can be problematic for shipping heat-sensitive food.

In this regard, we temporarily stop shipping individual products, they are then simply “not in stock”, e.g. when it gets very hot in Germany in summer. This is based on weather forecasts as well as our judgment and experience with specific products.

Unfortunately, we cannot always be right with our assessment just mentioned, and we cannot always keep an eye on all regional weather conditions, which is why we ask you to share responsibility: Judge for yourself whether shipping is advisable given the current weather conditions, especially in your region is. For our part, we always guarantee the optimal storage of the products, that goes without saying, but please also consider the route of your package “door-to-door”: Especially in the vehicles of the shipping companies, it can get very hot in summer, also in Germany, even more in southern Europe.